During our FP3 class slot on 23rd May 2019, instead of lessons there was a Career Networking Session that took place. During this Session, various companies – mainly those involved in the IT industry, set up their booths to talk more about their companies and offer information regarding internship opportunities at their companies to the students. Prior to the day, our lecturers informed us beforehand to update our CVs so that we can use it during the Career Networking Session. This could be done if we were interested in the internship offer and decide to pitch to them. We were also tasked to prepare a 1-minute elevator pitch in a case where an on-spot interview was to happen. The open areas at level 5 were used for the session, where companies related to Financial Informatics (FI) and Information Security & Forensics (ISF), had set up booths. Block 27 had booths for mainly FI students and Block 31 had booths for mainly ISF students. We were free to roam both sides as certain companies offered internship offers that both course students could apply for. Each booth had a poster or two, which had a brief description of they their company is about and what they do. There were also 2-3 staff from the company, usually one from HR and the rest technical staff. I really liked the fact that there were people from the IT department and HR as it allowed us students to have a deeper understanding of the company and not just from a technical perspective. The varieties of company present were also quite extensive so it gave us flexibility to choose from.
I managed to network with companies such as V-Key, DSTA, iSprint, CSintelligence and UOB. V-Key and DSTA would be covered in later parts. iSprint is a company that provides other financial organizations security products. I have encountered them during the career talk held at SIM together with CSIntelligence that is a start-up based in Singapore that focuses on offering Security Operations Centre as a service as well as penetration testing and consultation services. UOB is a banking company and is the leading one in Asia. III. Which of the company/companies interest you the most and why? I was able to talk to a few companies and get to know about them but I was interested in two companies mainly and those were also the ones I managed to network with the most and find out about their internship opportunities. They would be V-Key and DSTA. 1. V-Key This is a company that I am extremely familiar with as I have not only heard about them a lot, but I also have visited their company once during my IS module and also interacted with them during tech shows such as FinTech festival. V-Key is a start-up based in Singapore that focuses on providing financial institutions with mobile based service/product. They focus on two-factor authentication (2FA) and transaction signing. Their products revolve around authentication and authorization. A lot of banks use this technology such as DBS, UOB etc. They have also won several awards such as for their start-up, mobile application ideas, ASEAN ICT award etc. I am interested in them as their work environment sounded like a very comfortable and nice space. Being a small company, the staff there communicate among themselves a lot and work together with no barriers. Being in such an environment would help me to grow as an individual on a personal and technical scale, especially during my internship where I would be having a lot of doubts and questions. 2. DSTA Defence Science and Technology Agency (DSTA), is a statutory board under MINDEF. They provide technological and engineering support to meet the defence and national security needs of Singapore. It is a company that is an option for both students who are seeking internships, scholarships and programs and for people who are seeking for full time employment. Similar to V-Key, they have attained several awards from MINDEF, Govinsider, Community Chest etc. They are involved in a wide range of sectors within the cyber security industry such as data analytics, artificial intelligence, robotics, machine learning, sensors, space, communications and military platforms. These interest me, especially the communications and military platforms disciplinary. In the future, after graduating from NP, I might consider signing up for their scholarships or programs to be under them. IV. Did the networking session help you to find a placement for internship? If yes, explain by providing examples. If no, briefly explain why you could not get placed. The networking session did not help me as I still applied through the school intern portal system instead of out-sourcing. Despite this, I still found the session really useful as I managed to find out how a career session would be like and the companies that are in the cybersecurity industry. But I did go to the career networking session with an open mind, thus still looking for an internship opportunity. I went to the various booths set up there and enquired about their company then the internship roles they offered. This allowed me to roughly gauge the kind of roles and job tasks would be required of me and the skillset I would need to possess to be eligible for the role. I did collect brochures and the name cards whenever an interesting internship role was available. By doing so, I could research more about the internship role and upgrade myself accordingly as I know that is the industry standard required of me. This would also be a bonus for me when I apply via IMS for an internship as I know what would be expected of me roughly and I can be prepared for it. V. What are the job roles that best matched your skillsets? Which companies offered those job roles? I felt that one of the internship opportunities at V-Key was the one that best matched not only my skillset but also my interests. I have a passion in mobile security and forensics and at the same time, I love to research on things to find out about the latest trend and such. V-Key offered the job role known as Security Researcher. Under this role, I would be tasked to research into advanced threats in mobile phone operating systems and applications in both Android and iOS. I would also be required to assist in developing protection mechanisms through reverse engineering, vulnerability research, exploitations etc. Last but not least, support in the effort to create and improve vulnerability signatures, perform penetration testing, script attacks and defences for V-Key’s products/applications. Through modules such as Digital Forensics (DF), Mobile Security & Forensics (MDSF), Web-Application Penetration Testing (WAPT), Reverse Engineering Malware (REM), various programming modules such as Python, C# etc. and Ethical Hacking (EH), I feel that I am strongly equipped with all the skills and knowledge to sign up for this internship offer. The modules have given me exposure to mobile operating systems, app development, tools such as IDA-Pro, penetration testing and much more. VI. Suggest 2 ways how we can improve the networking event seamlessly. 1. Increase in the number of booths Even though there was a variety, there wasn’t a lot. The booths were insufficient to cater to all of us. For just ISF, the 60 students there had to look around the 4-5 booths and that wasn’t very efficient. It would have been better if there were at least 10 companies setting up booths so we could have gained more exposure. Furthermore, change of location would be nice. Level 5 is way too small to hold a networking session, especially with more than 60 students and staff present. All of these changes would allow students to be able to talk to the company staff easily, and there would not be a situation where 10-15 students would be talking to one employer at one go. Also, these changes would allow us students to pitch ourselves and give our CVs to companies as there wouldn’t be an overwhelming crowd and the employer would have time for us. Hence, having more booths and at a bigger location would be the best improvement this session could have. 2. Slot based allocation for classes Since the overcrowding and tight space was a result of high student traffic, this can be controlled by allocating slots for students to visit the booths. It can either be same day shifts or different days. Each class can get about 1-2 hours to check out the booths and talk to the employers. 20 students roaming about would not cause as much issues and the flow of the session would be much smoother. VII. Other relevant comments Since there was a lot of difficulty with communicating with the people from the industry during the Networking Session, it is extremely vital that the school arranges for us industry visits like the university visit so that we can gain better exposure of the industry. Visits of these sorts are extremely beneficial for us as we can take a look at the environment of the school/companies, know much more about their culture and the ease of asking questions would be easier.
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Introduction
On 13th May 2019, there was a SGTech Cyber Security talk held at SIM University for Information Security & Forensics (ISF) students. There were sharings by companies such as CSIntelligence, i-Sprint etc and talks held about the cyber security industry in Singapore and around the world. The talk allowed ISF students to gain knowledge and exposure regarding the cybersecurity industries and the companies existing in these industries and what they do. Out of all of them, two companies stood out to me the most – CSIntelligence and i-Sprint. CSIntelligence Description of Company CSIntelligence is a start-up company based in Singapore. It was founded in 2017. They offer Security Operations Centre as a service, as well as penetration testing and consultation services. This includes 24/7 threat monitoring, incident response, vulnerability testing, remediation on servers, endpoints and networks around the world. For its quality cyber protection that focuses on securing client information to enhance client’s business reputations, it has gained reputation and recognition around the world. Their main office is located in Suntec. They have been operational for less than a year and their chairman is Mr Tristan Chew. Impact of Company on me Firstly, out of all the presentations during the talk, Mr Chew’s one stood out the most thus being my favourite. I could highly relate to whatever he was saying – whether it be about his company or the cyber security industry. The company’s mission is ‘To protect those who cannot defend themselves’. As someone in the cybersecurity industry, I can relate to this mission statement very well as the very reason I am in this course is to protect the vulnerable. Being able to work in a company who I share the same mission with would be extremely fruitful to me. Another impact would be that the company is actually a start-up. Being in Ngee Ann Polytechnic, start-up culture is something that has always been spoken about and encouraged among students. Personally, I have not heard of many cybersecurity-based start-ups in Singapore. Thus, knowing that CSIntelligence is a start-up that is doing extremely well and is heavily involved in the cybersecurity industry, it instils a drive in me that one day I could work in such a start-up or even have my own cybersecurity start-up. Suitable job role for me and why I feel that cybersecurity Analyst or Consultant would be a suitable job role for me in CSIntelligence. I would most probably be working in their Security Operations Centre (SOC) if I was to get the above-mentioned jobs. The rough job scope would be investigating security breaches, security incidents etc. I might also be tasked to install and/or operate security measure software to protect computer/network systems and information. I feel that I am adequately prepared for these jobs as the modules offered in my school have taught me the basics of the tasks I would be required to do at the job. Modules such as Security Operations (SOPS) offered students the chance to experience what it would be like to be a security analyst, Information Security (INS) strengthened my theoretical understanding of cybersecurity, Network Security (NS) taught me about firewall configurations. These are just some of the modules that have prepped me for the working world. Compatibility of personality profile and job role According to 16personalities.com, I am a ‘Campaigner’. ‘Campaigners’ are known to be fascinated by new ideas, in their own fields or fields outside of their comfort space. I can strongly relate to it as I have always been someone who has been keen to know more about things other than what I have been learning in class. My interests in various things always made it seem like the world is a very big place for me. Starting out as an analyst, I strongly feel that I am taking my first step into the cybersecurity world where I would be able to learn so much about the existing and upcoming threats, activities and cybersecurity happenings in general. What better way to be up to date than to witness it on your own? I am also a people person. I can easily bond and work with people. I generally prefer to work in teams than to be a solo flyer. Jobs such as analyst requires me to work with different people and departments very well, especially in terms of crisis. Furthermore, my work environment in a SOC would require me to collaborate with others to get my work done. Therefore, my inquisitiveness, open-mindedness and people skills would be extremely compatible with the job role. i-Sprint Description of Company i-Sprint was established in 2000 and has been the leading company when it comes to providing security in identification and transactions for industries that require a secure channel for data transmissions. Their products revolve around Digital Identity, Identity of Things, Cloud Services and Mobile Security. They are also well known for proving two factor authentication (2FA) services for banks, enterprise single sign-on and access control. Similar to CSIntelligence, they are on the defence side in the cybersecurity industry. In the talk, the company was represented by Mr Dutch Ng. Impact of Company on me Mr Dutch Ng’s talk really captivated me a lot. Not only did he talk about his own company, but he also mentioned something known as the 6 rules of success which really sparked my interest. The life experience he shared made me realize that I too can achieve great things if I was to work hard for it. He also went on to talk about the cybersecurity industry and insisted that all of us should keep improving ourselves and seek to find jobs in this industry and contribute to it as the demand for individuals like us is high. The other thing he shared, together with the above mentioned also made me realize that this company not only looks at the hard skills of someone but also their soft skills. On top of that, it also helps to nurture this soft skill of an individual while they are apart of the company. Suitable job role for me and why Since this company is always coming up with new products and ideas constantly, I would like to work in their Research & Development (R&D) department. The various modules I have taken such as Secure Software Development (SSD), Web-Application Pen Testing (WAPT) and such have strengthened my understanding in the concepts of things such as 2FA, Single Sign On etc. I have always wanted to try being a researcher in the cybersecurity field and come up with new products as I found it to be a very rewarding experience. Being part of a team, working together with others with a common goal of coming up with something better has always interested me. Compatibility of personality profile and job role As a ‘Campaigner’, being in constant development, seeking change and improvement is vital for me. Always wanting to know if there are different angles and perspectives a situation can be viewed, is something that has always sparked my interest. A ‘campaigner’ is known to have two basic things that they seek most; explore new ideas and to do that along with people who share the common excitement and passion. Thus, working in a company that always strives to come up with various products to better the security standards of their clients, I would be able to do really well as it is strong suit.
I attended the Engineering (Tech) Information Session hosted by the Public Service Commission of Singapore at the Matrix Auditorium on 1 June 2018. I volunteered for this event through my teacher and was fortunate enough to be selected to go for it with two other students from ICT. This talk was all about engineering but nonetheless I was eager to attend this talk as it was also focusing on IT related job opportunities in the engineering industries as well. First and foremost, this talk gave me a better idea of what it is like to work in the public sector in Singapore. Employees from agencies such as PUB, HDB and LTA were there during a panel discussion session to share their experiences in the industry. The knowledge that they shared definitely curbed my false idea that engineering was strictly engineering, the talk broaden my view on the industry and it showed me just how integrated IT actually was in various sectors. At the session, we heard from professional engineers of several engineering clusters:
There was even a Q&A session with the panel where there were several questions regarding IT related even! Some were asking about IT related jobs in companies like PUB and MRT. During the talk they also talked about the PSC Scholarship (Engineering) which aims to recruit and groom students for leadership positions in engineering and technology sections of the Public Service. Students who possess this scholarship would be ‘tied’ to an engineering parent agency and cluster to help deepen their engineering skills early in their career. They would also be offered development programmes, opportunities to work with experts in the field and dedicated mentorship. After the sharing session, we headed to the booths set up outside the auditorium by agencies such as DSTA, LTA, PUB, SPF and much more! There were people there to answer to our questions and I did check up with some of them about internship opportunities and most of them gave me advise on how to have a higher chance of being selected by their company. It was truly a rewarding opportunity to meet people from these agencies. Overall, I feel that I have gained a lot of insight about life in the public sector. Being able to give back to the community through our daily jobs wasn’t something that ever came into my mind when I thought about career opportunities related to my course. But after this talk, I came to realize that I can still practice cyber security in the public sector. Since I still haven’t decided exactly what I wanted to do career wise, this talk expanded my choices. I feel that it’s important that I take all the opportunities presented to me to learn more about the various job opportunities that is actually out there to ensure I make an informed career decision in the future. This talk was one way, I managed to increase my knowledge about the industry in Singapore.
I was selected to be part of a group of students from ICT, to conduct a workshop at WorldSkills Singapore (WSS). The workshop was created by Annikken. On Thursday, 28 June 2018, I attended a workshop conducted by Annikken on how to use their software and micro:bit device. Through this workshop, I learnt about block programming on https://makecode.microbit.org/ and how to use the Annikken Andee app to connect to the micro:bit. We learned to create basic widgets like create a button, or make the micro:bit display certain stuff on its LED display and such. We learnt that Annikken basically enables us to add a mobile functionality to an Arduino. This allows for data to be transmitted between the Arduino Board and the Annikken Andee app. Block programming was very simple as it was just dragging and dropping contents, then modifying certain fields to suit our interest. It was something very easy and simple, yet many of my friends and I realized the many application and uses for the app and device combination. One of the staff there created a game, while this device can also be implanted into remote control cars where we can control the cars using the app in our phones. This workshop also made me realize that beginners in programming and professionals can both use this software, there is a JavaScript section to edit the codes or simply to drag and drop the contents. Overall, the workshop was very enriching. On the actual day of WorldSkills Singapore, (the first day), 5 July 2018, I was instructed to assist secondary school students in the learning process about Annikken Andee and the micro:bit. The workshop was conducted by Annikken and we facilitated the workshop by making sure every student there fully understood what was being taught. There were also laptops there for them to actually do the block programming and see the result for themselves. But during the workshops, I realized that the students needed little to no help in following the workshop and even managed to customize some of the widgets to their own liking. This showed us that this workshop was very effective in engaging students into the world of programming. A lot of them had very interesting questions. One even asked me about customizing the blocks to allow a loop function; something that isn’t covered in the workshop. Seeing how interested and curious they were, really made my time there fun. After the workshops, some students even asked the ICT students regarding their course and how is programming like in poly. Their enthusiasm really amazed all of us. Overall, I feel that it was a very good experience for me as I managed to learn something new then also be able to teach it to secondary school students and spark their interest in programming. I would definitely consider playing around with my new found knowledge in block programming and Arduino. I personally feel that I have benefitted more from being a volunteer than being a participant. I feel really happy that I had the chance to be part of this event as I am sure that the skills that I acquired here would be of use to me in the future. 1 Pre-Reflection
1.1 What was your general perception / opinion of the S-L beneficiaries? Before the S-L, I assumed that the older generation would not be knowledgeable when it comes to technology. Even if they were knowledgeable, it would be very minimal. I also was worried that teaching them how to use mobile devices and applications would not be easy as it might be harder for them to pick up the skill as using the gadgets isn’t an easy task. My perception was heavily influenced by the people around me. My own parents who aren’t even old to be senior citizens have difficulties using mobile devices at times and come to me or my brother for help. My relatives who belong in the older generation sometime learn how to use their devices from their kids, but they usually forget it within a few days. There was another side of me that was worried that I wouldn’t be of much help to them due to language barriers. From having experience in attending previous events where I had to help the older generation, I remember majority of them to Chinese or Malay speaking individuals. Because of this, I couldn’t help them as much as I couldn’t communicate with them. Thus, I had a feeling that I wouldn’t be able to have much of an impact on these beneficiaries. 1.2 What are your feelings towards participation in the S-L project? I actually had mixed feelings about the project. I was a bit worried that this project would not have been a success for me as I had past service learning projects in secondary school where I couldn’t communicate with the elderlies due to language barriers. Because of this, I was very worried. On the other hand, I was feeling excited as the thought of meeting others and helping them just excited me since I did have quite a few experiences helping people. The thought of being able to improve one’s quality of life just by teaching them how to use technology made me happy that I could have an impact on someone else’s life. Furthermore, it is also a well known fact that helping others usually boosts the mood of the person who is helping them. Thus, I was indeed feeling more excited than worried about this project. 1.3 What are the purposes of the programme? The purpose of this project was to educate the beneficiaries how to use their mobile gadgets and other tech gadgets such as fitbit, smart watches and such. From teaching them the basic functions of a smart phone like adding contacts, making a call, setting a password to downloading apps and using social media. We also were aimed to teach them about security hazards such as phishing and phone scams. By teaching them all of these, the beneficiaries would learn to be safer on the internet by practicing safer technology using habits. Furthermore, we can also improve their daily life by helping them infuse their gadgets into their daily routine. Thus this way, they can stay up to date with things around them, be connected with their friends and much more. Last but not least, through this programme, we also were given the chance to share the knowledge that we gathered in school to the community. This programme aims to show us that this is one way where we can give back to the society by simply sharing our knowledge with the rest. 2 Post-Reflections 2.1 After interacting with the S-L beneficiaries, what is your general perception / opinion of the S-L beneficiaries now? Any changes? It has indeed changed. The beneficiaries who attended the S-L, some of them do spoke English well enough for us to teach and explain about the uses of technology. Furthermore, they were extremely keen learners and were even quick to pick up the skills. Some even took down notes just in case they forget whatever I taught them. Some even knew the basic functions of the smartphone, to owning accounts on social media platforms and online shopping sites. Some of them did share that their children weren’t the ones who taught them but indeed it was their friends or their friends’ children. Hearing that, made me feel really bad for them that their kids simply got them the smartphones then left it up to them to figure it out. It would have been really helpful for them if their children had sat down with them and taught a few useful features to them. 2.2 What have you done in the orientation/activities? On my first run, after I was paired up with my beneficiary, she immediately showed me a list of things that she wanted to learn from using social media, to securing her phone and even trusted online shopping apps. I started teaching her the basics of smartphone usage and then cleared some of her misconceptions. She would also usually bring up her how children are really busy with their lives as they are working adults. I listened patiently to all her stories and quite frankly saying, they were a real eye opener. Her children are willing to help her but she feels that she doesn’t want to disturb them thus she came to attend this session to learn more from us instead. When I proceeded to tell her about phishing and phone scams, she was honestly worried but after teaching her how to prevent herself from being a victim so such scams, she felt happier and immediately took it all down on her notebook for future references. On the second run, I took up a couple that were very curious to learn about Google accounts and how it works. So, I taught them about Google Drive and other apps work. On the spot, they did create their account and backed up some of their important information. Then, I talked to them about social media (which they were not interested in) and how to protect their personal data. I did help the uncle to clear his phone as he had a few junk application that was taking up space for no reason. At the end of both runs, I did feel a sense of accomplishment as my beneficiaries thanked me. I felt as though, I did make a difference to someone’s life, no matter how small or great the impact was. 2.3 What have you learned to improve communication with the S-L beneficiaries? First, I had to speak slow. I am generally someone who speak fast. So, when sharing information to the beneficiaries, I realized that I had to slow down so that they could understand what I am trying to say. At times when I realized that they do not understand what I am saying, I either dew it out on a piece of paper or wrote it down for them so its easier for them. Furthermore, I realized that its easier to teach them when showing the things to them. Like instead of verbally just saying what is a scam, it is better to show samples of it so they can remember and relate to it better. 2.4 What are some of the important lessons that you feel you have learned over your interaction with the S-L beneficiaries? When my parents or relatives need any help with technology or other related stuff, I must always be willing to help them and not give the excuse that I am busy and such. A lot of these beneficiaries did not have someone to help them at home, that is why they came to the session for help. So other than just helping my own family out, I can attend more of these sessions to help them so that they don’t feel neglected. 2.5 What are your feelings or special experiences gained? I felt deeply satisfied and happy. My beneficiaries thanked me a lot and even the school for organising this event and being part of it to help these beneficiaries out. I learnt that there are a lot of people out there in Singapore who need our help when it comes to staying updated with technology and I’m grateful that my school provided me with the opportunity to participate in this event twice to help the beneficiaries out. 2.6 What are the observations that can be linked up with your course? A lot of the beneficiaries were not updated with the risks technology brings about such as invasion of privacy, scams and such. Some do not even know how to set passwords and even if they do set a password, they either forget it eventually or find it very troublesome to constantly key in their passwords. In my course we learnt that there is more than one way to secure a device and fingerprint is one of them. Unlike passwords, fingerprints are more secure since other people can’t access a beneficiary’s phone with their own fingerprint. Thus, I helped to set up fingerprint scanning in their mobile devices for an easier and safer process of unlocking a phone. Even then, I realized that fingerprints might be a problem since certain beneficiary have faded fingerprints where due to certain work, their finger “loses the fingerprint”. For people like this, we can either set up facial recognition or they can use pattern unlocking where its easier. Its less safe but it would be easier for the elderly. These are all things that I learnt in my module under various methods of authentication and my knowledge in that, allowed me to help them out. 2.7 Through your interaction with the beneficiaries, what are some of the social issues that you have observed? Suggest ways on how you and our school are able to help in any of the social issues observed. A lot of beneficiaries’ children just get them a phone and a sim card without really teaching them how it works and everything. I think this is because, they think that a smartphone is easy to use thus the beneficiaries should have no problem learning it and such. Thus, when the beneficiaries ask their children certain things related to a smartphone, they get annoyed or ask them to figure it out themselves. Having a fear that they are disturbing their children too much, the beneficiaries don’t ask them and just tries to figure it out on their own which usually doesn’t work. A few ways to solve this issue would be to either have more of this S-L events where students can help them out, have a brochure or an app that teaches them how to use their mobile phones. This way they can learn how to use their phones without having to ask their children. Or a better idea would be to educate the children to teach their parents and relatives how to use a mobile device instead of just buying one for them. This way, everyone is winning. The children wouldn’t be asked by the beneficiaries as often how to use a phone and the beneficiaries would have all the sufficient knowledge needed. 2.8 What do you think you have done well? I feel that I have done well in terms of communicating well and answering all of the questions my beneficiaries had. I also managed to teach them all the basic functions of a smartphone and managed to give them additional information about apps that they might need or want to use such as Healthy365 and Spotify. 2.9 What do you think you can improve? I hope to be more knowledgeable when it comes to Android phones as many of them had phones such as Samsung, Huawei and such and I had to constantly google certain things to help them out. I would also learn to be a bit more patient because at times when they keep repeating the same question again and again, I got annoyed very easily. Since some of them are of old age, I need to be patient and slower with them as they might not be able to retain information like us since we grew up with technology unlike them. Thus, we have an advantage over them. So, I really need to make sure that I be a bit more understanding of their situation as I help them. 2.10 To improve the S-L activities, suggest what other additional knowledge and resources that you think our school or your mentor would be able to support you I think the school should have provided us with a more in depth analysis of what the beneficiaries want to learn. There could have been a google form or such that they could have penned down their interest and questions. That way, we students could have been even more prepared. It would also be better if we know how many English speaking individuals there are so it is easier for the non-Chinese speaking students to help them. Because of certain barriers like the above ones, whatever my class prepared for the beneficiaries kind of went to waste as they preferred one-to-one sessions over a group sharing session. 2.11 Suggest way(s) to improve the S-L activities for our School I feel that there should be more than two sessions for the beneficiaries and it should not be on a weekend since beneficiaries and students might have other involvements on the weekends. Instead, we can have a few sessions on weekends and weekdays to cater to the needs of the beneficiaries. It would also be better that if the same batch of beneficiaries do not attend the same type of event again as they would just be relearning the same content unless they have more questions to ask us. We can also conduct the S-L in Ngee Ann and send out a nationwide brochure to all CC and such so that we can have one mass S-L and a few smaller scale ones as well. The large scale one can cater to basic functions of smart phones and such. 3 Conclusions In conclusion, this project achieved its purpose of teaching the use of smartphones to the beneficiaries and also clarify any doubts that they had. From this activity, I better learnt how to teach the older generation when it comes to technology. My perception of them also changed where I realized that even though they might be slow learners, they are keen learners and love to be taught these kind of things. From this S-L, I feel deeply satisfied and happy that I had the opportunity to help people out to make their lives better |
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